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FAQ

Service

How do I contact Whoa House?


Please contact whoahouseinfo@gmail.com for assistance. We are always ready to assist with any questions you might have. Please visit the "contact us" page for further information.




How long does it take to receive my order?


We dispatch regular kits and custom kits in proximately 4-6 days, and diamond painting accessories (including diamond painting journals, special-shaped diamond painting kits, etc) in proximately 6-8 days. We ship Monday through Friday, excluding weekends and holidays. Shipping time is typically dependent on how long customs take, which can vary from country to country.

USA: average 15-20 days
Canada: average 8-12 days
UK: average 6-10 days
Australia: average 18-25 days
All Others: average 25-30 days

*Please note that factors outside of our control (eg holiday congestion, weather events, health crises) may impact shipping times. We apologize for the inconvenience.




How can I track my order?


You can track your order once you receive a shipping confirmation email. To track your order, simply click the “click here to track” button in the email, and it will lead you to your tracking information page. Please allow 3-5 days for the tracking information update in the system.
If you did not receive a shipping confirmation email yet, your order is still in processing and should be fulfilled in no more than 48 hours.




How do I change my order?


You can only change your order during the order process phase. In general, the period will be within 24 hours from your purchased time.

To make changes to your order, please contact us with your order number and the changes you would like to make.

*Please note the order is unable to cancel if it is shipped.




Why my order's tracking is not updating?


If your tracking status hasn’t been updated for few days. Don’t worry as it is quite normal for the tracking status to stuck while moving between distribution centres. Once the order provisioned to the next stage the tracking status will be updated.




What if I received damaged product?


If you receive a damaged product or the product you received is not what you paid for, don't worry. Please contact our customer service explain your issue along with the photos of what you received. All of our product got FREE LIFETIME WARRANTY covered. Please checkout our Lifetime Warranty Policy. Your request will be reviewed and forwarded to the concerned department in 24 – 48 hours. Your replacement kit will be dispatched with highest priority.





Product

Do diamonds cover the whole canvas?


Most kits on our website are full-drill, which means diamonds are covering the entire canvas. Our special-shaped diamond only covers parts of the canvas.




How large is the canvas?


Sizes vary by design. Our smaller paintings are usually 25 x 25 cm (10 x 10 inches). Larger paintings can be as wide as 120 cm (47 inches). Please check down below our canvas size chart.




What are the drills made of?


Whoa House uses 100% eco-friendly acrylic in our diamond creation process. Your diamonds are never oily and clump together.




Are the kits using double adhesive glue or poured glue?


All of our kits using poured glue! You could see the entirety and specific section while you are working on your diamond artwork! It is much easier for application, and long-lasting hold even in high humidity!




What’s the difference between “Round” and “Square” drills?


Round Drill 2.8mm Easy Is Fun easier and faster to pick up Double The Sparkle have more shine than any other diamonds Square Drill 2.5mm The Perfect Fit square fit together very neatly, with no gaps The "Snap" satisfying with the "snap" sound




What’s Included in the diamond painting kit?


❶ 1* Adhesive canvas ❷ 1* Package of premium diamonds ❸ 1* Dimond painting pen
❹ 1* Clay (for pick up diamonds by diamond pen)
❺ 1* Tweezer
❻ 6* Resealable ziplock baggies
❼ 1* Organizing tray
❽ 1* Instruction with an inventory list




What is a diamond painting?


Whoa House diamond painting is an easy and enjoyable activity for craft lovers. It is a new combination of cross-stitch and paint-by-numbers. The diamond painting uses tiny “diamond”-like drills to create colorful designs and patterns for finished designs that sparkle.

Applying the rhinestones is a simple three-step process that is meditative and relaxing, providing hours of enjoyment as you re-create your design. The larger the design canvas, the more detail in the final product. All of the designs are full coverage which means that the whole design is made up of rhinestones.





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DELIVER TO YOUR FRONT DOOR

Trackable shipping + free shipping options available

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SATISFACTION GUARANTEED

If you ever owned a kit from us, you have our free lifetime warranty covered!

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HIGH QUALITY KIT

Clear printed and poured glue canvas + eco-friendly resin diamonds

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SECURE PAYMENT

Guaranteed SAFE checkout via PAYPAL + credit cards